Success Stories

Success Stories

Jan 26, 2016

Author: Daphne Shih

Enterprise Rent-A-Car and The Carter Benette Group - Building a new partnership based on common beliefs

Operating with integrity and listening to the needs of employees and customers are common threads that link Enterprise Rent-A-Car and The Carter Benette Group (CBG) together. Since September 2015, CBG has been providing janitorial and maintenance services at over 50 Enterprise Rent-A-Car locations across the GTA.

In January 2016, service will be expanded to 78 additional locations. Enterprise Rent-A-Car is an internationally recognized brand and the largest car rental service provider in the world, operating in 75 countries. In FY2014, over US $7 billion of companywide supplier spending went to diverse businesses operated by minorities, women and veterans.

Since becoming a certified CAMSC supplier in March 2015, CBG has taken advantage of networking events to forge new business partnerships. It was at the most recent CAMSC Diversity Procurement Fair that CBG was introduced to Enterprise.

“We were looking for a new vendor and I had conducted some online research and selected a few suppliers I wanted to meet at the Procurement Fair,” says Scott Mills, Operations Manager at Enterprise. “I met with Isvar Prashad at CBG and was impressed with his professionalism and experience. After a few trials of his services, we signed a contract with him. His team’s attention to detail really stood out for us.”

“We pride ourselves on really listening to our staff and customers,” says Isvar Prashad, CBG. “Communications is at the core of any type of successful relationship. This is one of the reasons CBG stand outs.”

CBG is a Canadian owned and operated company that started out in Montreal in the late ‘90s and now operates across Canada. With its headquarters in Ontario, almost 100 per cent of its staff is culturally and ethnically diverse.  CBG differentiates itself from competitors by never subcontracting the work. With a highly engaged and empowered staff, employee retention rate is high and CBG employees conduct all services.

Both CBG and Enterprise applaud the instrumental role CAMSC has played in providing opportunities to build successful business partnerships.

“I look forward to having the chance to introduce CBG to other potential corporate CAMSC members,” said Prashad. “The Enterprise relationship is growing and it’s great to see.”

“Isvar is one of the nicest people to work with,” says Mills. “It’s a pleasure to work with his entire team.””

About Enterprise Rent-A-Car

Founded in 1957 and known for an extensive network of convenient locations, affordable rates and outstanding customer service, Enterprise Rent-A-Car is an internationally recognized brand that is the highest-ranked car rental brand in the J.D. Power 2014 North American Rental Car Satisfaction Study and was ranked on BusinessWeek magazine’s annual list of “Customer Service Champs” for four years in a row. Learn more about their Supplier Diversity Program.  

About The Carter Benette Group

The Carter Benette Group is a national janitorial company headquartered in Toronto, Ontario. They take the stand that a clean space is the most important foundation for enjoyment, productivity and performance. It is with this context that has allowed them to deliver their industry setting high levels of customer service and to evolve their business from humble beginnings to becoming one of Canada’s premier janitorial companies. Visit their website.

 

 


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